The service could be more considerate: Let’s start with the fact that 7-Eleven’s toilets do not provide toilet paper
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In other words, convenience store is really one of the best inventions since the twentieth century. Fortunately, there are “good friends” in life such as 7-Eleven and FamilyMart convenience stores, which not only make it convenient for us to buy coffee and snacks, but also find a place to solve problems when we are in an emergency.
Thoughts triggered by a notice
Yesterday, when I went to a certain [7-Eleven convenience store] (http://www.7-11.com.tw/) to borrow the restroom, I was surprised to find a notice posted on the wall that said “This store does not provide toilet paper.” After reading this message, I couldn’t help but frown. It’s not that I didn’t bring toilet paper with me, but that I felt that 7-Eleven’s service was not good enough. Well, toilets are already provided to the general public, why not also provide toilet paper? This is a pity!
According to Media Reports, Uni-President Super’s consolidated revenue in 2016 reached 215.359 billion yuan, with an annual growth of 4.8%. No matter how you look at it, it is not difficult to see that Uni-President Super is a large enterprise that is still growing rapidly. I began to think about why a company with annual revenue exceeding 200 billion cannot provide convenience to people who use the toilet? Will just a few packs of toilet paper put a huge burden on each store? Or will the provision of toilet paper bring other management issues or inconvenience to the store? Like, trash or cleaning issues?
Learn from Japan’s service experience
After all, I am not a staff member of Uni-President Supermarket, so I can only speculate on this matter, but cannot find an answer. I even think of my recent experience in Japan. It was also in a 7-Eleven convenience store. The products they sold and the services they provided were more complicated, but they did not ignore the details.
As far as the convenience stores I have visited in Japan are concerned, toilet paper is provided in their attached toilets. (Of course, due to different national conditions, if you borrow a toilet in a Japanese convenience store, it is best to do some basic consumption so as not to be rude (http://japan-magazine.jnto.go.jp/tw/1301_cvs.html).)
Looking at this matter, if 7-Eleven’s overall service can be more considerate, I think it will definitely be able to bring a more delicate experience and feeling to the consumer public. In the future, customers will not only borrow toilets when needed, but will also be more willing to make purchases there, thus forming a positive cycle.
★ Photo Credit: Photographed by Vista
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